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Is that one guy dragging you all down?
The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with--and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to: - Master the necessary mindset - Explain the problem calmly in a short feedback session - Get a commitment to change, and follow up - Coach others to replicate the process - Develop the situational awareness required to spot trouble even earlier in the future Every manager has -problem people.- What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.- Sales Rank: #43891 in Books
- Published on: 2016-11-29
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .60" w x 6.00" l, .0 pounds
- Binding: Paperback
- 240 pages
Review
"It’s a logical organizational design and learning approach, supported by a few realistic case studies and some very practical advice...Positive, and enough for new and seasoned managers to use as a guide to the divas around us." --Booklist
"His system will give leaders at all levels the skills and confidence to give a group the freedom they need to be creative and productive without letting them wreak havoc with the team’s agenda." --Retailing Insight
"[Willett] urges you to appreciate the diversity of every leaf…mavericks, cynics and divas aren’t out to sink you; they just see another path to improving the organization." –Globe and Mail
“…makes a compelling argument to set the bar higher and accept the call to exceptional leadership….provides useful practical guidance and is an important addition to the reference collection of project managers seeking to achieve their full leadership potential.” —PM World Journal
From the Back Cover
“Whether you’re new to the leadership ranks, a veteran, or recently promoted from one leadership role to another, Leading the Unleadable will guide you through the quagmire of difficult issues in turbulent times. Alan gives you the courage and skills to lead in tough situations, with tough people, in a tough environment.”—Alan Weiss, PhD, author of Million Dollar Consulting
“A great book. A great inspiration. And great leadership concepts for managing large organizations or even for leading teams of one: yourself!”—James Over, technical director, software engineering practices, Software Engineering Institute, Carnegie Mellon University
“Your difficult people are often extremely valuable when turned in the right direction. Read this. Better yet, understand the concepts in this book and use them. This book teaches you the value of assuming good intent, and of focusing on the team rather than the individual.”—Noopur Davis, senior vice president, Technology and Product at Comcast
Tech industry insider Alan Willett knows all about managing difficult people and projects. His insights, examples, and scripts reveal a simple formula for changing behaviors and drawing out exceptional performances, including how to:
• Recognize that people want to be contributors
• Develop the right mindset for tackling challenges
• Conduct feedback sessions to explain problems
• Get an employee’s commitment to change
• Coach others to replicate the process
• Spot trouble before it snowballs
Alan Willett is president of Oxseeker, a leadership development and organizational culture change consultancy whose clients include Oracle, Microsoft, NASA, Intuit, and others.
About the Author
ALAN WILLETT is president of Oxseeker, a leadership development and organizational culture change consultancy whose clients include Oracle, Microsoft, NASA, Intuit, and others.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Great read and reference
By Christopher Haley
Alan has written an excellent book. I am sure that all of us recognize the archetypes of difficult employees. Alan gives sound advice and examples for how to deal with these people in the most positive and productive fashion. It is a quick read, but worth having on the shelf to refer back to once you inevitably meet your next Diva, Cynic or Maverick.
2 of 2 people found the following review helpful.
Leadersihp Wisdom!
By Mer P. Boel
Filled with practical and insightful tips and advice, I found the book to be a fascinating read -- I couldn't put it down. Love all the examples!
3 of 3 people found the following review helpful.
Yes you have to read this!
By Daniel B. Beaulieu
This is the book you’ve been looking for…even if you didn’t know it
Honestly, I approached this book with a bit of trepidation. I wasn’t even sure what this was going to be about, never mind why I should need but. But being the inquisitive person that I am I decided to give it a read. It was the subtitle How to Manage Mavericks, Cynics, Divas, and other Difficult People that got to me. Yes, I had managed a bunch of cynics and divas and I had managed my share of difficult people so I read the book. And now that I’ve read it I can say is that anyone who has ever managed anyone needs to read this book.
From talking about how to handle the expert that everyone hates; to the slacker, the person who just not seem to be giving a hundred percent to the ever-popular cynic, you know that guy he is in the one sitting in the corner of the room arms tightly folded, eyes rolling out of his head as you try to pump your team up for the next great challenge.
Author Willet takes you on a systematic journey describing how to deal with all types of difficult people.
He gives us real life examples of how to deal with the person who is having troubles at home and bringing them to work. He shows the reader how to get to the bottom of any situation by patiently talking to the person. He even gives explicit instructions on how to hold a conversation with that person.
I really like the chapter where he talked about motivating your people by creating gripping challenges that will make them feel like they are doing something extremely important. The reason I like this is because it’s true to life. We are all doing something important at work it’s just something that point gets lost in the mundane of daily work.
Finally, there is the art of listening. One of the common themes throughout the book is knowing how to listening something that we all need to do and do better.
Look, if you are a leader, a manager, a CEO, or a President you need this book. Don’t let another day go by before reading it.
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