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Continuous Permanent Improvement, by Arun Hariharan
PDF Download Continuous Permanent Improvement, by Arun Hariharan
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Continuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias toward business results. In fact, one of the important lessons we have learned is that most existing models or methods, if adhered to in the right spirit, will give results.
This book is a distillation of experiences and lessons learned from successes and mistakes in nearly three decades of experience, mostly working with business processes, systematic thinking, customer focus, quality, and performance measurements in a variety of companies and industries as diverse as financial services, telecom, manufacturing, conglomerate, and management consulting. Not being about any specific companies or industries, the contents of this book can be applied in any industry service or manufacturing or government or education or nonprofit.
The target audience of this book is business, functional, and quality leaders. Business schools and students may also use it as a text or reference book for courses on business excellence or quality. It is intended to share the experience and results of organizations that have derived substantial and sustained business results by focusing on continuous permanent improvement. Its aim is to strengthen the belief of the reader in the strategic importance of CPI, because the stronger your belief, the bigger and more sustained will be your results. The book also covers challenges related to mind-sets and other change management aspects that leaders typically will need to grapple with. Some of the very effective improvement methods and tools are explained in simple language with real examples, with senior business leaders in mind.
- Sales Rank: #2760714 in Books
- Published on: 2014-05-21
- Original language: English
- Dimensions: 9.25" h x 6.25" w x .75" l,
- Binding: Hardcover
- 256 pages
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Book Review of Continuous Permanent Improvement written by Arun Hariharan
By Jayakrishnan
Continuous Permanent Improvement (CPI) by Arun Hariharan is a complete treatise on the subject. The book has dealt with the subject matter in totality with a customer centric approach and finally explained the positive impact that CPI can have on the results amounting to a healthier bottom line as well a happy customer. The language used in the book is very lucid and not loaded with technical jargon.
Arun has shared his years of experience, and has been fair in sharing what was done right and what went wrong and also brought out lessons learnt so that the readers can imbibe what is relevant in their context. He has presented CPI in a way that it can be made applicable across Verticals, thus making it interesting for a manufacturing unit as much as for a service provider, however I must say the book has a propensity towards companies addressing the mass market.
I am confident that if the concepts treated in the book such as CPI, LEAN, Six Sigma, KAIZEN, FTR, RCA, and Just-in-time and numerous others are imbibed as a company-wide Philosophy and culture rather than only for applying it to individual processes, it would help get sustained results over years and this could be true for any size of company. All this has also been exemplified with interesting anecdotes which makes the reading quite interesting.
Summary – A highly recommended read for Functional Leaders, Business Leaders and CEOs who are looking at ways to improve the bottom line and quality as well as retain customers, in today’s world of ever increasing competition. The book is not only a one time read but an excellent reference book and last but not the least a Bible to be followed by companies during times of recession.
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